Privacy Policy

Terms Used

The following definitions apply throughout this Privacy Policy:

• Hoopstr / We / Our / Us — refers to Coherendz India Private Limited and the Hoopstr platform.
• User / You / Your — refers to you, upon creating credentials through signup on the platform.
• Personal Information — encompasses identifying details such as name, email, phone number, and billing information.
• Cookie — small files that enable browser recognition and personalized experience storage on your device.

Information We Collect

We collect only that information which you share with us. You retain all rights to your data; Hoopstr owns the application code and databases but not your personal information.

Collection methods include:

• Cookies (as described in our Cookie Policy)
• Web storage mechanisms
• Hardware-level data (screen resolution, browser properties)
• Application-level logs (errors, crashes)
• User-volunteered survey responses

Data is retained only for as long as required to provide the Service.

Uses of the Information

Data is prioritized for service improvement and is never shared for commercial purposes without your consent. We use your information to:

• Process your requests and personalize your experience
• Develop and enhance platform features
• Enable email communications relevant to your account
• Handle billing and payments
• Share with third-party service providers under confidentiality agreements
• Comply with legal obligations

Information Sharing and Transfer

Web requests route through your ISP; mobile requests through your mobile operator. We encourage you to review their respective privacy policies.

In the event of an acquisition or bankruptcy, you will be notified of any change in data ownership. You will have the option to continue or discontinue service under any updated privacy policy.

Your Rights and Consent Withdrawal

You have the following rights with respect to your personal data:

• Right to Access — obtain a copy of your personal data
• Right to Correction — request rectification of inaccurate data
• Right to Erasure — request deletion of your data
• Right to Restrict Processing — limit how your data is used
• Right to Data Portability — receive your data in a portable format
• Right to Object — object to certain types of processing
• Right to Withdraw Consent — at any time, without affecting prior lawful processing

To exercise any of these rights, contact our Data Protection Officer at dpo@hoopstr.ai, use the unsubscribe links in our emails, or contact your institutional administrator.

Information Security

We implement measures to protect against unauthorized access, alteration, destruction, and abuse of your data. Employee access is restricted on a need-to-know basis, and our compliance practices are reviewed regularly. We cooperate with authorities on complaints related to data protection.

Data Retention

Personal data is maintained only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and regulations. You may request deletion of your data at any time.

Applicability to European Users

If you are located in the European Economic Area (EEA), you are entitled to specific GDPR-compliant protections in addition to the rights described in this policy. Our processing of your personal data is governed by applicable EU data protection law. For cross-border data transfers, we rely on Standard Contractual Clauses or other appropriate safeguards.

Contact Information

For questions, concerns, or to exercise your rights, please contact our Data Protection Officer:

• Name: Mr. Jaipal Reddy
• Designation: Data Protection Officer
• Email: dpo@hoopstr.ai / jaipal@hoopstr.ai
• General Enquiries: hello@hoopstr.ai
• Address: Coherendz India Private Limited, 1410, Vasavi Sky City, Gachibowli Circle, Hyderabad, Telangana, India 500032

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. We encourage you to review this page periodically for the latest information.